Our Refund Commitment
At Joobaa!, we strive to provide excellent service. If you're not satisfied with our premium services, we offer a fair refund policy as outlined below.
Service Overview
Free Services
Basic business listings and directory access are completely free. No payment required, no refund applicable.
Premium Services
Enhanced business listings, advertising, and promotional features are premium services subject to this refund policy.
1. Refund Eligibility
| Service Type | Refund Period | Conditions | Refund Amount |
|---|---|---|---|
| Premium Listing | 7 days | If service not activated | 100% refund |
| Featured Listing | 3 days | Technical issues only | Pro-rated refund |
| Advertising Package | 24 hours | If not delivered as promised | Full or partial refund |
| Annual Subscription | 30 days | If unused completely | Pro-rated refund |
2. Non-Refundable Scenarios
Non-Refundable Services
- Services already rendered or activated
- Custom development work
- One-time setup fees
- Domain registration fees
- Services used beyond trial period
Other Exclusions
- Change of mind after service activation
- Failure to use provided features
- Business closure or relocation
- Dissatisfaction with free services
- Violation of terms of service
3. Refund Process
Request Submission
Submit refund request via contact form
Review & Verification
We review your request (24-48 hours)
Approval Notification
You receive approval confirmation
Payment Processing
Refund processed (5-10 business days)
Need Help With Refunds?
Our support team is here to assist you with any refund-related questions.